NGToolbar

The CTI toolbar that integrates with your operational platform:

JavaScript has to be enabled for this demonstration.

Full blown features

All your requirements can be met!


Our toolbar offers state-of-the-art features:

  • Multi-Media support: Voice, E-Mail, Outbound Campaigns, CallBacks, Chat, ...
  • Real-Time info: agent personal KPIs, waiting interactions, agent status, ...
  • Integration: server and client side integrations, thin and fat clients, ...
  • Recording: call recording
  • Agent History: access to agent history
  • Skill Profiles: agent can manage different skill sets her(him)self.
  • Genesys iWD ready: implemented in production for one of our customers
  • PhoneBook: personal and group phonebooks


E-Mail

Full E-Mail management

  • Knowledge Base Access
  • Spell Checker
  • Dynamic Templates: headers & footers dynamically adapted from customer and business info
  • Workbin management

CallMe

CallMe support through Genesys OpenMedia

  • Reschedule
  • Transfer to agent, queue
  • Notes: internal notes attached to the interaction

Chat

Chat support

Campaigns

Outbound campaign support

Recording

Agent can decide to record current conversation

Skill Profiles

Agent can manage different skill sets her(him)-self, from the Toolbar


Info

Product DataSheet


Click here

VCC

Your best friend to manage and configure your Contact Center

JavaScript has to be enabled for this demonstration.

VCC

Main features


VCC offers the following features:

  • IVR configuration: Add new menu choices, change voice prompts ...
  • Routing & DNIS configuration: targeted skills, voice messages, queues, attach data, for all media ...
  • Dashboards: views on interaction queues, agent history, QA review, ...
  • Business Hours: define standard business hours, exceptions ...
  • Statistics: historical reporting for all media by agent, queue, department, ...
  • Info Fiches: internal documentation pages for agents
  • Skill Profiles: manage the skill profiles that your agents will have access (or not)
  • Directories: manage phonebooks and emailbooks for your agents
  • Wallboards: configure messages to be displayed on your wallboards


IVR

Do your IVR configuration anywhere from your internet browser:

Routing

Manage all your routing parameters:

Dashboards

View your interactions being routed and manage the priority

Statistics

Easy access to your Contact Center indicators:

Fiches

Prepare relevant internal documentation for your agents, relevant contents being displayed according to interaction data:

Skills

Manage skill profiles for your agents:

Directories

Prepare phone & email directories for your agent, depending on their profile:

Wallboards

Display information on wallboard screens from your browser:

WallBoards

Let us customize our WallBoard to display relevant information inside your Contact Center

JavaScript has to be enabled for this demonstration.

Info

Real-Time and historical information from different sources

WebCCA

A reporting tool based on Genesys reporting databases:

JavaScript has to be enabled for this demonstration.

Web reports

Report on your Genesys platform

  • Genesys CCA
  • Genesys InfoMart

Info

Product DataSheet


Click here

Integration Module

Server-side integration

JavaScript has to be enabled for this demonstration.

IM

Easy integration with your backends